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Fireside Chat Interview: Evaluating How To Minimise The Impact Of Returns To The Omnichannel Retailer

27 Apr 2023
Theatre A
  • What new trends have we seen in customer returns over the last two years? 
  • How can retailers weight up whether they should charge for returns?
  • How can retailers encourage trustworthy reasons for returned goods and prevent returns abuse? 
  • What does excellence look like in a retailer’s returns policy? 
  • How should a retailer go about communicating their returns strategy to the customer in 2022? 
  • How can retailers best collaborate with delivery partners to minimise the cost of returns?  
  • How can you reduce the environmental impact of returns and hence help reach your sustainability goals in a cost-effective manner?
  • How should returns be managed from an omnichannel perspective? 
  • What are the new and emerging technologies which could help reduce returns?
  • How can retailers set up a network effectively to expedite the returns and refund
Kevin Davis, Former Head of Logistics - Marks & Spencer