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Keynote Panel Discussion: Delivering On Delivery: Key Questions For Today’s Forward-Thinking Retailers

27 Apr 2023
Theatre A
  • How can you work out your customers’ expectations on delivery in today’s disrupted economy?   
  • How can retailers find the right balance between meeting customers’ delivery expectations, offering choice and remaining profitable?
  • What are the best options for retailers to reduce the cost of customer delivery?  
  • How can retailers create an effective delivery pricing policy when there’s such high expectations for free delivery? 
  • How important is deliver from store in today’s retail environment?
  • Which technologies offer the best ROI for reducing delivery costs? 
  • What are the most effective options for making customer delivery more environmentally friendly? 
  • What key developments have there been in robot and drone delivery in the last three years and where is this headed?
  • What are the key considerations for retailers when choosing delivery partners?
  • What new innovations should retailers be looking at to improve delivery tracking and communicating with the customer?   
Speakers
Lynn Beattie, Technology Director - B&Q
Kevin Davis, Head of Logistics - Marks & Spencers