Keynote Presentation: Creating An Exceptional Omnichannel Experience That Ensures You Truly Stand Out From The Crowd

27 Apr 2023
Headline Theatre
  • Re-evaluating customer expectations of omnichannel experience in 2023 and beyond
  • Achieving a big shift in your internal thinking and culture to place exceptional omnichannel experience at its core
  • Rethinking your single customer view to build a truly accurate profile that makes customers feel valued across channels
  • Exceeding customer expectations to stand out from the crowd and drive loyalty
  • Assessing which technologies will offer you the best ROI to drive omnichannel experience further  
Sue Harries, Board Member & Digital Propositions & Data Director - Screwfix