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Opening Keynote: Assessing How Retailers Should Respond To Customers’ Increased Expectations For Speed And Convenience

26 Apr 2023
Theatre A
  • Assessing how omnichannel customer expectations have changed over the last three years as the pandemic evolved
  • Understanding what retailers can do to meet expectations for speed and convenience
  • Evaluating where to prioritise your efforts and which innovations to invest in to fix key pain points
  • Assessing if customer expectations changed as lockdowns were lifted across the globe
  • Predicting where customer expectations are headed to stay ahead of the game and keep up with the pace of change