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Opening Keynote Fireside Chat: Understanding How Human Connectivity And The Kindness Economy Are The Future Of Retail
27 Apr 2023
Headline Theatre
- In your recent book ‘Rebuild’ you talk about how businesses can thrive in the new kindness economy. How would you define the new kindness economy and why should retailers embrace it?
- What role does technology play in creating the kindness economy?
- How relevant is the term ‘omnichannel’ in 2023 retailing?
- When Covid hit, brick and mortar retailing took a massive hit whilst eCommerce thrived. How do you see the retail landscape developing over the next two years?
- How has consumer behaviour changed over the last couple of years and how should retailers be responding to it going forward?
- Which retail brands do you admire the most for their creativity and why?
- What does great customer service look like in 2023 and what mistakes do retailers need to avoid in this area?
