Presentation: Driving Competitive Advantage Through In-Store Customer Experience

26 Apr 2023
Theatre A
  • Evaluating which experiences will truly delight you store customers
  • Respecting the DNA of your brand to drive meaningful experiences, customer excitement and competitive advantage
  • Driving deep engagement and wallet share through ensuing your stores offer an immersive experience
  • Assessing which store technologies will delight your customer and offer your ROI
  • Upskilling your colleagues from store assistant to customer experience hosts
  • Establishing best practices of measuring the quality of your in-store customer experience in an insightful way
John Ryan, Managing Director - Newstores