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Presentation: Evaluating Whether Retailers Should Charge For Returns To Reduce Costs And Drive Sustainability

27 Apr 2023
Theatre A
  • Achieving a deeper understanding of why returns happen and how this differs between channel and category
  • Assessing the opportunity to reduce costs and drive sustainability for your business through charging for returns
  • Deciding whether charging for returns is worth the risk by understanding the threat it presents to sales
  • Subsidising environmentally friendly returns options to encourage returns payment  
  • Communicating your reasons for charging in a clear and effective manner in line with your customers’ preferences and values
  • Measuring the impact of charging for returns on your business both financially and it terms of reputation