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Presentation: Evaluating Whether Retailers Should Charge For Returns To Reduce Costs And Drive Sustainability
27 Apr 2023
Theatre A
- Achieving a deeper understanding of why returns happen and how this differs between channel and category
- Assessing the opportunity to reduce costs and drive sustainability for your business through charging for returns
- Deciding whether charging for returns is worth the risk by understanding the threat it presents to sales
- Subsidising environmentally friendly returns options to encourage returns payment
- Communicating your reasons for charging in a clear and effective manner in line with your customers’ preferences and values
- Measuring the impact of charging for returns on your business both financially and it terms of reputation