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Presentation: Merging The Online And Store Experience Through Using Live Video To Engage With Store Colleagues And Drive Sales
27 Apr 2023
Headline Theatre
- Understanding how eCommerce can be augmented by the human touch to drive customer experience
- Retraining store colleagues to advise and demonstrate products over live video technology
- Using the endless aisle in a bricks and mortar setting to increase sales opportunities
- Overcoming technical challenges to ensure a smooth service
- Predicting how the technology will develop to capitalise on future opportunities
