In this session, Martyn will discuss:

• Why 2023 is the year of the shop floor and how retailers can do more with less, using technology to relieve the immediate pressures on colleagues to help them excel within their role
• The disconnect between the shop floor and head office, with concerns being raised that head office has no understanding at all of their struggles
• Why retail decision-makers must be putting store colleagues at the heart of everything they do and reconnecting with them
• The benefits this will provide, include being able to better support store colleagues’ well-being, improve retention and deliver an excellent customer experience