Full conference programme 2023

In this session learn how to:

• Establishing the digital customer dialog
• Building digital customer retention (existing and new customers)
• Understanding the value of Messenger Commerce

In this session we will cover:

• Going beyond the buzzword – what orchestration really is and what kinds of business can benefit from it. Plus a few words on the evolution of fintech solutions for e-commerce.
• How orchestration helps to reduce costs, time, and energy spent on managing your payment flows
• New opportunities for removing limitations of acceptance rates and conversion
• How orchestration can help to scale e-commerce business in a time of uncertainty

Retail has transformed significantly in recent years, with high street retailers in the UK adapting to changing consumer behaviour due to e-commerce and COVID-19. Contactless and online payments are becoming the norm, and customers are demanding better in-store experiences such as dynamic digital displays, pop-up kiosks, and ‘buy online / pick-up in-store' options. However, with limited availability of copper landline connections, many retailers are wondering how to improve their stores for this new digital age that requires high levels of connectivity.

Join us to explore the top five winning strategies that helped retailers achieve success in the age of contactless payments and digital transformation. Our live chat will cover:

• Ensuring uninterrupted contactless payments has become a key priority for retailers.
• Overcoming challenges associated with network failover and diversity, with affordable solutions.
• Improving network performance, especially for speedy delivery companies like Getir, with affordable pricing options available.
• Taking back control of the network from MPLS vendors and implementing self-management with Lean IT to overcome IT talent shortages or inflexible service providers.
• Implementing pay-by-app/self-service kiosks/digital signage parallel networks and basic IoT applications to improve the customer experience.

In this session we will cover:

• Futureproofing retail companies by empowering digital transformation
• An interactive challenge to the audience about their understanding of technology
• Inciteful thought provoking stats from the industry
• Our tailored kiosk process – how we deliver a roadmap and provide a consultative sale
• Why digital transformation is key to the growth of all retail businesses

As the retail industry evolves, companies must compete by improving customer and employee experiences while optimizing operations to reduce costs and drive innovation. Juniper Networks can help retailers achieve these goals with its AI-driven network and indoor location services. Juniper solutions simplify operations while improving customer experience and collecting data to enable actionable insights. Juniper also reduces risks by protecting connectivity, data, and access. Already 8 out of the top 10 global retailers trust Juniper Networks

In this session, we will cover:

• The benefits of empowering customers through self-service retail

• How to delight customers with the best shopping experience and avoid brand dilution through a lack of personal interaction

• How to utilise artificial intelligence to cut potential increases in shrink Brough about by self-service

• What the future of self-service looks like 

In this session, Martyn will discuss:

• Why 2023 is the year of the shop floor and how retailers can do more with less, using technology to relieve the immediate pressures on colleagues to help them excel within their role
• The disconnect between the shop floor and head office, with concerns being raised that head office has no understanding at all of their struggles
• Why retail decision-makers must be putting store colleagues at the heart of everything they do and reconnecting with them
• The benefits this will provide, include being able to better support store colleagues’ well-being, improve retention and deliver an excellent customer experience

In this session we will cover:

• What TouchFree technology is and how can it benefit you and your customers
• Why experiences with touchless interactivity are more engaging to consumers
• How it can increase memorability and brand equity
• How it can improve touchscreen experiences with engaging hover states
• Enhanced analytics: How touchless technology can enable you to collect data beyond button clicks
• Real-world case studies & examples: how companies have put this into practice

In this session we will cover:

• Dealing with the challenges of inventory, cash and disruption
• The roadmap of moving from Static Planning to Autonomous Dynamic Planning: Real Time Retail
• “Headless inventory management” 
• Insights that are actionable today

Retailers spend millions generating demand through digital channels – but many leave the in-store experience completely to chance.
Your frontline staff are desperate for the right tools to enable them to do their jobs without being inundated with meaningless data.
Learn how to use smart tech to fully engage frontline colleagues to focus on what matters most and strip away all the noise.