Full conference programme 2023

The retail industry is undergoing tremendous change. Retailers need to adapt to market trends such as inflation, limited staff availability, and changed consumer behaviors – trends that may permanently reshape the industry. To adapt and stay ahead of the competition, in-store digitalization is critical to driving profitability and consumer loyalty.

The session is moderated by: Chris Field, retail analyst and editor of Retail Connections.
 

In this session we will cover:

• Long lines and wait times at checkout are the main reasons why customers leave stores or turn to online shopping. Self-checkout is just the first step in what has become a major technology revolution.
• Consumers prefer unattended retail channels because they like shopping at their own pace: 49.4% use self-checkout because it’s faster, and 34.7% prefer the shorter lines. 
• RFID-powered self-checkout simplifies the checkout process, creates a faster checkout process, and allows for fewer losses. RFID also allows associates to focus on the customer and be more productive in the store.

This session will cover:

• The importance of proper planning
• Getting to grips with master data
• The problem of partner onboarding
• Why you should be making e-invoicing a priority

In this session we will cover:

• The benefits of using CRM tokens to personalize the customer experience and drive engagement
• Real-world examples of how JD Sports has successfully implemented CRM tokens to exceed customer expectations and increase loyalty
• Tips on how other businesses can leverage CRM tokens to create a seamless and engaging customer experience, and increase customer loyalty

In this session, you will learn how to:

• Do Scan & Go the right way from the start
• Ensure Scan & Go success from pilot to full rollout
• Achieve high Scan & Go adoption rates

In this session we will cover:

• How AI Has Revolutionised Other Industries
• The Three Myths Of How AI Is Transforming Retail
• How AI Will Automate and Optimise Retail
• Level Setting the AI Doomsday-ism

In this session we will cover:

• Discover the incredible ROIs possible when you look to use mobile messaging technologies
• Learn about the different use cases of the technology and how it can support every element of the sales cycle
• Real-world use cases and success stories from our business

In the wake of the pandemic and with the backdrop of broader social, economic and political challenges – the retail workforce is taking a more considered approach to work. Purpose, culture, and flexibility are at the forefront of their mind, and companies need to react accordingly to both attract and retain their talent and differentiate versus their competitors.

Our panel of domain experts from Accenture and UKG will further explore the drivers behind this challenging landscape and provide insights into how technology can enable you to navigate this volatility as our experts draw on their experience from the perspective of retailers.