Skip to main content
Loading
  • Stream
    • TECH Talks
09:30
  1. TECH Talks Theatre
    30 mins

    In this session learn how to:

    • Establishing the digital customer dialog
    • Building digital customer retention (existing and new customers)
    • Understanding the value of Messenger Commerce
    Brought to you by:  SLACE
10:10
  1. TECH Talks Theatre
    30 mins

    In this session we will cover:

    • Going beyond the buzzword – what orchestration really is and what kinds of business can benefit from it. Plus a few words on the evolution of fintech solutions for e-commerce.
    • How orchestration helps to reduce costs, time, and energy spent on managing your payment flows
    • New opportunities for removing limitations of acceptance rates and conversion
    • How orchestration can help to scale e-commerce business in a time of uncertainty
    Brought to you by: eccommpay
10:50
  1. TECH Talks Theatre
    30 mins

    Retail has transformed significantly in recent years, with high street retailers in the UK adapting to changing consumer behaviour due to e-commerce and COVID-19. Contactless and online payments are becoming the norm, and customers are demanding better in-store experiences such as dynamic digital displays, pop-up kiosks, and ‘buy online / pick-up in-store' options. However, with limited availability of copper landline connections, many retailers are wondering how to improve their stores for this new digital age that requires high levels of connectivity.

    Join us to explore the top five winning strategies that helped retailers achieve success in the age of contactless payments and digital transformation. Our live chat will cover:

    • Ensuring uninterrupted contactless payments has become a key priority for retailers.
    • Overcoming challenges associated with network failover and diversity, with affordable solutions.
    • Improving network performance, especially for speedy delivery companies like Getir, with affordable pricing options available.
    • Taking back control of the network from MPLS vendors and implementing self-management with Lean IT to overcome IT talent shortages or inflexible service providers.
    • Implementing pay-by-app/self-service kiosks/digital signage parallel networks and basic IoT applications to improve the customer experience.
11:30
  1. TECH Talks Theatre
    30 mins

    In this session we will cover:

    • Futureproofing retail companies by empowering digital transformation
    • An interactive challenge to the audience about their understanding of technology
    • Inciteful thought provoking stats from the industry
    • Our tailored kiosk process – how we deliver a roadmap and provide a consultative sale
    • Why digital transformation is key to the growth of all retail businesses
    Brought to you by: ImageHOLDERS
12:10
  1. TECH Talks Theatre
    30 mins
    As the retail industry evolves, companies must compete by improving customer and employee experiences while optimizing operations to reduce costs and drive innovation. Juniper Networks can help retailers achieve these goals with its AI-driven network and indoor location services. Juniper solutions simplify operations while improving customer experience and collecting data to enable actionable insights. Juniper also reduces risks by protecting connectivity, data, and access. Already 8 out of the top 10 global retailers trust Juniper Networks
    Brought to you by: Juniper Networks
12:50
  1. TECH Talks Theatre
    30 mins

    In this session, we will cover:

    • The benefits of empowering customers through self-service retail

    • How to delight customers with the best shopping experience and avoid brand dilution through a lack of personal interaction

    • How to utilise artificial intelligence to cut potential increases in shrink Brough about by self-service

    • What the future of self-service looks like 

    Brought to you by: Extenda Retail
13:30
  1. TECH Talks Theatre
    30 mins

    In this session, Martyn will discuss:

    • Why 2023 is the year of the shop floor and how retailers can do more with less, using technology to relieve the immediate pressures on colleagues to help them excel within their role
    • The disconnect between the shop floor and head office, with concerns being raised that head office has no understanding at all of their struggles
    • Why retail decision-makers must be putting store colleagues at the heart of everything they do and reconnecting with them
    • The benefits this will provide, include being able to better support store colleagues’ well-being, improve retention and deliver an excellent customer experience
    Brought to you by: VoCoVo
14:10
  1. TECH Talks Theatre
    30 mins

    In this session we will cover:

    • What TouchFree technology is and how can it benefit you and your customers
    • Why experiences with touchless interactivity are more engaging to consumers
    • How it can increase memorability and brand equity
    • How it can improve touchscreen experiences with engaging hover states
    • Enhanced analytics: How touchless technology can enable you to collect data beyond button clicks
    • Real-world case studies & examples: how companies have put this into practice
    Brought to you by: Ultraleap
14:50
  1. TECH Talks Theatre
    30 mins

    In this session we will cover:

    • Dealing with the challenges of inventory, cash and disruption
    • The roadmap of moving from Static Planning to Autonomous Dynamic Planning: Real Time Retail
    • “Headless inventory management” 
    • Insights that are actionable today
    Brought to you by: ToolsGroup
15:30
  1. TECH Talks Theatre
    30 mins

    Retailers spend millions generating demand through digital channels – but many leave the in-store experience completely to chance.
    Your frontline staff are desperate for the right tools to enable them to do their jobs without being inundated with meaningless data.
    Learn how to use smart tech to fully engage frontline colleagues to focus on what matters most and strip away all the noise.

    Brought to you by: Maze
09:30
  1. TECH Talks Theatre
    30 mins

    The retail industry is undergoing tremendous change. Retailers need to adapt to market trends such as inflation, limited staff availability, and changed consumer behaviors – trends that may permanently reshape the industry. To adapt and stay ahead of the competition, in-store digitalization is critical to driving profitability and consumer loyalty.

    The session is moderated by: Chris Field, retail analyst and editor of Retail Connections.
     

    Brought to you by: Pricer
10:10
  1. TECH Talks Theatre
    30 mins

    With the pace of change in retail technology today, how do service providers keep up? Ever-evolving state-of-the-art technologies ensure that retailers stay flexible, relevant, and competitive on the market level but this reveals the challenge of choosing a technology partner who can do the same. Taking a long-term view using specific questions and a smart approach will help any retailer in selecting the right technology partner

    Brought to you by: Teamwork Commerce
10:50
  1. TECH Talks Theatre
    30 mins

    This session will cover:

    • The importance of proper planning
    • Getting to grips with master data
    • The problem of partner onboarding
    • Why you should be making e-invoicing a priority
    Brought to you by: ecosio
11:30
  1. TECH Talks Theatre
    30 mins
    Brought to you by: Springboard
12:10
  1. TECH Talks Theatre
    30 mins

    Payment providers are utilising existing infrastructure to create millions of pounds of social impact every year, and creating huge value for their merchant partners at the same time. Hear from Leila Van-Herbert of Europe’s leading payment service provider Worldline and Paul Seaman of award-winning fintech charity Pennies about how unlocking micro-donation solutions is creating upside for business, helping engage and retain colleagues and customers, providing vital support for charities in need, and helping build stronger communities.

    In this session we will cover

    • Learn how payments are at the heart of a growing legacy of digital giving in the UK
    • Understand how payments infrastructure can add huge value for retailers, especially their ESG and CSR agendas
    • Hear from a leading global retailer about how payments solutions are helping build local and international charity impact

     

    Brought to you by: Worldline
12:50
  1. TECH Talks Theatre
    30 mins

    In this session, you will learn how to:

    • Do Scan & Go the right way from the start
    • Ensure Scan & Go success from pilot to full rollout
    • Achieve high Scan & Go adoption rates
    Brought to you by: Shopreme
13:30
  1. TECH Talks Theatre
    30 mins

    In this session we will cover:

    • How AI Has Revolutionised Other Industries
    • The Three Myths Of How AI Is Transforming Retail
    • How AI Will Automate and Optimise Retail
    • Level Setting the AI Doomsday-ism
14:10
  1. TECH Talks Theatre
    30 mins

    In this session we will cover:

    • Discover the incredible ROIs possible when you look to use mobile messaging technologies
    • Learn about the different use cases of the technology and how it can support every element of the sales cycle
    • Real-world use cases and success stories from our business
    Brought to you by: Link Mobility
14:50
  1. TECH Talks Theatre
    30 mins

    Steve Ingram - Director for Retail at Deloitte & Orit Bar-Ad, VP of Strategic Initiatives and Innovation Partnerships for GK Software, invites you to hear insights into consumer behavior and shared experiences of leading retailers in over 65 countries.

    In this session, we will cover:

    • Achieving a suitable, flexible, and easy-to-change journey
    • Blending experiences, convivence convenience, and service whilst retaining operational efficiency
    • Leveraging an open & flexible commerce platform with the right touchpoints, level of automation, and personalization to fit your brand, channel, format, and location.

     

15:30
  1. TECH Talks Theatre
    30 mins

    In the wake of the pandemic and with the backdrop of broader social, economic and political challenges – the retail workforce is taking a more considered approach to work. Purpose, culture, and flexibility are at the forefront of their mind, and companies need to react accordingly to both attract and retain their talent and differentiate from their competitors.

    Our panel of domain experts from Accenture and UKG will further explore the drivers behind this challenging landscape and provide insights into how technology can enable you to navigate this volatility as our experts draw on their experience from the perspective of retailers.

     

     

    Brought to you by: UKG & Accenture