Afternoon Fireside Chat: Re-imagining Payments At M&S For Ecommerce & Omnichannel Excellence
- What do omnichannel shoppers really want from M&S regarding their payments experience?
- What payment methods are M&S offering at the point of sale both instore and online and why?
- How has M&S embraced the Buy Now Pay Later opportunity and how has it impacted profits?
- What strategy has M&S taken to maximise sales through improving the checkout experience in store and online?
- How did the cost-of-living crisis impact the M&S payment strategy over the 2023 Christmas trading period?
- What key lessons has M&S learnt from the challenge of mobile payment?
- How is M&S embracing the payments opportunity through social media?
- How will the payment landscape evolve over the next few years and what is M&S doing to capitalise on it?