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Afternoon Fireside Chat: Re-imagining Payments At M&S For Ecommerce & Omnichannel Excellence

25 Apr 2024
Theatre B
  • What do omnichannel shoppers really want from M&S regarding their payments experience?  
  • What payment methods are M&S offering at the point of sale both instore and online and why?
  • How has M&S embraced the Buy Now Pay Later opportunity and how has it impacted profits?  
  • What strategy has M&S taken to maximise sales through improving the checkout experience in store and online?
  • How did the cost-of-living crisis impact the M&S payment strategy over the 2023 Christmas trading period? 
  • What key lessons has M&S learnt from the challenge of mobile payment? 
  • How is M&S embracing the payments opportunity through social media?
  • How will the payment landscape evolve over the next few years and what is M&S doing to capitalise on it?   
Oliver Steely, Head of Payments, Banks & Services - Marks & Spencers
Rob Harper, Senior Director - PayPal
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