The interviewer will ask the interviewee some of the following questions as well as asking the audience to ask some questions of their own:

• What do omnichannel shoppers really want from Kingfisher regarding their payments experience?  
• What are some of the biggest opportunities Kingfisher are looking at from a strategic and tactical payments level?
• What are you seeing out in the payments industry that merchants should be taking notice of?
• What key observations have you made having moved from the payments provider side to merchant side?
• What would you say are the biggest risks to merchants today in relation to payments?
• What do you think the payments experience at Kingfisher looks like in 10 years?
• How will the payment landscape evolve over the next few years and what is Kingfisher doing to capitalise on it?  
• What would you say to any merchants here who today don’t have any dedicated payments teams or expertise within the business?