The rise of self-service technologies in retail has revolutionized the shopping experience, but it has also brought about significant challenges, particularly in managing retail shrinkage. While self-checkout systems offer convenience, they also present a heightened risk of theft and fraud compared to traditional cashier-operated lanes.

In this session, we will cover:

• Insights into alarming statistics for self-checkout systems, loss and shrinkage
• Customer insights, understanding intentional or accidental theft
• AI-driven tools to curb shrinkage rates associated with self-service technologies
• Case study examples demonstrate the reduction retailers have experienced in their shrinkage while maintaining the self-checkout process's convenience.