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Fireside Chat: What Does Great Retail Leadership Look Like In 2024 And Where Is It Headed?

25 Apr 2024
Headline Theatre

The interviewer will ask the interviewee some of the following questions as well as asking the audience to ask some questions of their own:

  • How does what is happening in the wider market impact on retail leadership?
  • What are employee and customer expectations of retail leaders today?
  • What skills do retail leaders need in 2024 that they didn’t need previously? 
  • What key leadership lessons did retail leaders learn during the Covid pandemic that have helped them navigate the current environment? 
  • There’s lots of discussion around technology and in particular AI, what are the implications for jobs in retail?
  • How can retailers create the right environment and culture for effective and diverse leadership to thrive?
  • How should retail leaders approach making resilience a fundamental part of their leadership capability?   
  • How should retail executives/Board members approach leadership on new topics where they are not subject-matter experts? 
  • With the election coming up soon, how will what government might do impact on people and leadership?
  • What are the key leadership pitfall that retailers need to avoid at all costs?
  • What will retail leadership look like in 2026 and beyond what should leaders be doing today to prepare?
Helen Dickinson OBE, Chief Executive Officer - BRC
View all 2024 Conference Programme