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Fireside Chat: What Does Great Retail Leadership Look Like In 2024 And Where Is It Headed?

25 Apr 2024
Headline Theatre
  • Which new skills do retail leaders need in 2024 that they didn’t need previously?  

  • What are employee and customer expectations of retail leaders today and how will this develop in the short term? 

  • How should retail leaders approach leading through periods of unprecedented uncertainty?    

  • What key leadership lessons did retail leaders learn during the Covid pandemic that have helped them navigate the current environment?  

  • How is AI impacting retail leadership and where is this headed?   

  • How should retail leaders approach making resilience a fundamental part of their leadership capability?    

  • What new job titles are becoming more important within a retailer’s board of directors and why?

  • How should board members approach leadership on new topics where they are not subject-matter experts?  

  • How can retailers create the right culture for effective and diverse leadership to thrive? 

  • What are the key leadership pitfalls that retailers need to avoid at all costs?

  • What will retail leadership look like in 2026 and what should leaders be doing today to prepare?   

Bob Neville, Managing Director- UK & ROI & Leader, Global Retail Excellence Programme - Clarks
Helen Dickinson OBE, Chief Executive Officer - BRC
View all 2024 Conference Programme
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