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Panel Discussion: Adding Value to Your Customer Journey: How Payments Can Unlock Purpose, Loyalty and Community Impact

25 Apr 2024
Theatre B
  • Why should retailers take community engagement strategies seriously during periods of challenging trading?
  • How can you differentiate in an era of purpose-led retail and B Corp growth?
  • How can collaboration with your payments provider add value to your customer journey / proposition?
  • What do colleagues expect from their employers – and can payments technology provide an answer?
  • Which customer / community solutions provide greatest value and ROI for retailers? 
  • How can micro-donations provide a solution for challenges with customer and colleague loyalty?
  • What aspects are most critical to a successful micro-donation implementation?
Clair Preston-Beer, Managing Director - Greene King Pubs , Greene King
Charlotte Castille, Head of Membership & Brand Strategy - Central Co-op
Alison Hutchinson CBE, CEO Pennies, and Senior Independent Director - DFS plc, Foresight Group Holdings and Yorkshire Building Society - Pennies, DFS plc, Foresight Group Holdings and Yorkshire Building Society
Tom Essenhigh, Vice President - Retail & Hospitality, Enterprise EMEA - Worldpay
View all 2024 Conference Programme