How will customer-engagement develop over the next three years to create increased emotional connection? 

What new methods will prevail by 2027 for retailers to create more value for their customers?   

Which social commerce innovations will we see over the next three years and how can we capitalise on them?  

How will AI play a role in retail marketing by 2027 and what is needed to maximise its potential?  

How will the store, online and omnichannel customer experience develop over the next three years?  

Which technology innovations will offer retail marketeers the best opportunities for cost reduction by 2027?

How will the role of data develop over the next three years from a retail marketing perspective?  

What will customer loyalty look like in 2027 and how can we achieve ROI from our loyalty initiatives?

How should marketers approach removing friction from the customer journey to increase conversion over the next three years?     

Should retailers embrace or ignore the metaverse within their short-term marketing strategy?