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Keynote Panel Discussion: How Are Retail Leaders Responding To A Highly Challenging, Unpredictable Macro-Economic Environment?

25 Apr 2024
Headline Theatre
  • Which retail strategies have been the most effective when responding to the cost-of living crisis? 

  • What new innovations in customer loyalty have shown the best results for retailers in the last year?

  • What can retail leaders do to help improve customer confidence?

  • Which technology innovations should retailers invest in to maximise efficiencies in challenging times?  

  • How has the challenging economy impacted consumer behaviour and how should retailers respond?  

  • How have retail pricing strategies changed in the last year and how will they develop throughout 2024? 

  • How can retail leaders best collaborate to reduce business rates? 

  • What are the new tools retailers can use to show the best value to their customers? 

  • How can retail leaders be more creative to reduce their operating costs and show differentiation?

  • How can retailers use the omnichannel experience to optimise the profitability potential of every customer? 

Katya Denike, Chief Product Officer - Holland & Barrett
Chris Conway, Ecommerce Director - Co-op Food
Catherine Luscombe, Former Global Technology Director - The Body Shop International
Richard Lim, Chief Executive Officer - Retail Economics
Justin Lodge, Chief Digital Officer - Schuh
View all 2024 Conference Programme