Gavin Williams will present on the shifting sands in Luxury, and how digital really plays out both in digital and physical retail. Gavin has worked at Harvey Nichols, Farfetch and Creed along with many others in the sector, and has witnessed Luxury’s somewhat reluctant digital journey.

Gavin will be discussing:

• Luxury’s approach to online VIP clienteling

• The challenges of board buy-in for Luxury eCommerce investment

• Margin protection and brand building in online Luxury