Discover the evolving landscape of "table stakes" vs. differentiators in retail. We'll explore what separates a good experience from a great one, and how to leverage data to optimize online and in-store conversions for a truly customer-centric journey. Join us for this fireside chat hosted by payment experts Planet, leading cloud-based POS provider XY Retail and retail transformation guru Oliver Banks.

In this session:

• Creating a Great Customer Journey: Learn strategies to create a seamless and customer-centric experience across all touchpoints, from browsing online to purchasing in-store.
• Shifting Priorities: Understand how the baseline expectations for a good retail experience (table stakes) evolve. What was once considered a perk might now be considered essential.
• Industry Expertise: Benefit from the combined knowledge of payment experts from Planet, a leading cloud-based POS provider (XY Retail), and retail transformation guru Oliver Banks.

Audience perks and prizes:

• £50 Selfridges Voucher (donated by Planet)
• £50 Voucher for Armarni (donated by XY Retail)
• Driving Retail Transformation: How to navigate disruption and change, a book written by our speaker, Oliver Banks
• Popcorn for the first 50 attendees