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    • AI, DATA & INNOVATION
09:30
  1. Headline Theatre
    7 mins
    • AI, DATA & INNOVATION
09:37
  1. Headline Theatre
    3 mins
    • AI, DATA & INNOVATION
    Sponsored by:
    Aptos, Sponsor grey2
09:40
  1. Headline Theatre
    30 mins
    • AI, DATA & INNOVATION

    The interviewer will ask the interviewee some of the following questions as well as asking the audience to ask some questions of their own:

    • What key lessons have you learned about AI from working at Google DeepMind, Meta and SpaceX?

    • Which real-life applications and business benefits does generative AI offer to a retailer? 

    • What does generative AI really mean for retailers from a risk, compliance and copyright perspective?

    • What key steps do retailers need to take to make generative AI operational within their businesses? 

    • What does generative AI mean for jobs and skills in the retail sector and how can retailers achieve the right balance of people and computers? 

    • What will be the biggest disruptions that retailers will have to manage as a consequence of generative AI? 

    • How can retailers build more trust in generative AI and ensure they use it responsibly ? 

    • What are the biggest misunderstandings that retailers have about generative AI?

    • Where do you see generative AI going over the next few years within retail and what excites you the most?

    • You’ve worked closely with Elon Musk, Mark Zuckerberg, Larry Page and Eric Schmidt.  What key lessons did you learn about innovation and leadership from each of these experiences? 

10:20
  1. Headline Theatre
    30 mins
    • AI, DATA & INNOVATION
    • Evaluating your omnichannel customers’ expectations around brining the best of online into the store

    • Assessing the best ways to identify your customers in store in an engaging way

    • Using technology innovation to join up the customer journey for seamless shopping 

    • Evaluating which store technology offers you maximum opportunity to engage your customers in an immersive experience  

    • Rethinking store colleague training to further engage your customers in a powerful, frictionless experience 

11:00
  1. Headline Theatre
    30 mins
    • AI, DATA & INNOVATION

    The interviewer will ask the interviewee some of the following questions as well as asking the audience to ask some questions of their own:

    • Can you give me a quick overview of what Nourished does from a retail and manufacturing perspective and how successful it has been?  

    • What does personalisation look like at Nourished and what advice would you give to retailers to get the most value out of personalisation? 

    • What key lessons have you learnt about innovation on your journey of leading the Nourished business?

    • You are famously using 3D printing to manufacture your nutrient gummy stacks.   How do you see this playing out in other areas of retail? 

    • What innovations is Nourished using within automation and what advice would you give to retailers in this area? 

    • AI is currently the biggest opportunity in retail.  How are Nourished embracing this opportunity and how do you see AI developing within retail in the next five years?

    • What is Nourished doing to make the most of its data?

    • What approach in Nourished taking with sustainability and how can retailers to make an impact in this area?  

    • Nourished is using the subscription retail model as one of its routes to market. What are the keys to success within the subscription model? 

    • What do you think eCommerce will look like in three years and which innovations should retailers be paying most attention to?  

11:40
  1. Headline Theatre
    30 mins
    • AI, DATA & INNOVATION
    • What are the top three innovations retailers should be paying attention to in 2024 and why?  

    • Which innovations show the best ROI currently for cost reduction and efficiency gains?  

    • Which in-store innovations have impressed you the most in the last year?  

    • Which new innovations are driving the most customer engagement and loyalty in 2024?  

    • How can retailers create an engaging internal culture of innovation in today’s environment?    

    • Which current payment innovations do you think will become mainstream?  

    • Which supply chain innovations are having the most impact on retailers sustainability goals? 

    • How seriously should retailers take the metaverse in 2024 and why? 

    • Which start-up projects are exciting you the most currently?

13:15
  1. Headline Theatre
    30 mins
    • AI, DATA & INNOVATION
    • Evaluating the journey from the kitchen table to multi-million-pound success story - and the high and lows along the way!
    • Understanding why I’m doing it again, twenty years later
    • Assessing how the landscape has shifted when it comes to building an ecommerce platform
    • Sharing the biggest lessons I know to be true when it comes to building an innovative brand
    • Evaluating the future consumer and my own approach to merging data, gut instinct and emotional connection
13:55
  1. Headline Theatre
    30 mins
    • AI, DATA & INNOVATION

    The interviewer will ask the interviewee some of the following questions as well as asking the audience to ask some questions of their own:

    • What does digital transformation look like at Boots and what do the timescales look like for such a large retailer? 
    • What challenges is Boots facing with its digital transformation due to being a 175-year-old business and how are those challenges being met?   
    • What innovations is Boots using in its goal of revolutionizing traditional healthcare for the digital era?
    • How is Boots using AI and what real benefits has the company and its customers seen?
    • Boots has forged delivery partnerships with Deliveroo and Uber Eats.  Why has the company chosen to go down this route and how has this benefited the customer experience?
    • What approach does Boots take to data management and personalisation? 
    • What role does Boot’s advantage card have within its digital transformation and will this impact customer loyalty going forward? 
    • What pitfalls do more established retailers need to watch out for when undertaking digital transformation?  
    What ambitions does Boots have for the future and what does that mean for their seamless omnichannel strategy?      
14:35
  1. Headline Theatre
    30 mins
    • AI, DATA & INNOVATION

    The interviewer will ask the interviewee some of the following questions as well as asking the audience to ask some questions of their own:

    • Can you give a quick summary of Rohlik Group and any key milestones over the last decade? 
    • Despite only being founded in 2014 Rohlik Group achieved unicorn status in 2021.  What key factors led the company to grow this quickly? 
    • Rohlik Group prides itself in using world-leading technology innovation.  What does innovation and data management look like at the company and what innovations are you most excited about for the future of retailing? 
    • Given the competitive retail marketplace, how can retailers stay competitive and grow?
    • How is Rohlik Group approaching the warehouse automation and delivery opportunity and how has the developed over the last few years? 
    • What does sustainability look like at Rohlik Group and what advice would you give to retailers who want to be more sustainable? 
    • You previously spent nearly a decade at Ocado.  What key lessons did you learn there about successful grocery retailing?
15:15
  1. Headline Theatre
    45 mins
    • AI, DATA & INNOVATION
    • Which tasks and job functions of retail are being impacted the most by AI in 2024 and why?  

    • How can AI help retailers acquire and retain more customers and increase market share?   

    • How is AI enabling the retailer to maximise efficiency and reduce costs in 2024?  

    • What does AI mean for colleagues in general and the retail job market going forward?  

    • What is the right balance of people and computers to maximise AI’s benefits?  

    • How should a retailer get started on their AI adoption journey and what do the timescales look like?

    • What are the fundamental elements of an effective AI strategy?  

    • Which key safety, trust and ethical initiatives should be incorporated into every retailer’s AI strategy?

    • What are the AI key pitfalls that retailers need to avoid at all costs?   

    • Which new skills, training and job titles do retailers need to focus on to exploit the AI opportunity?    

    • How will AI develop over the next five years and how will this impact the landscape of the retail market?