Case Study : Improving Omnichannel Sales & Customer Journey Through Live Video Technology Enabling Online Customers To Engage With Store Staff

26 Apr 2022

11:30 - 12:00

Theatre A

Driving customer experience through maximising customer support for the online shopper
Re-evaluating the consensus that customers want to be left alone when shopping online
Blending the best of online and in store service to drive conversation rates through one-to-one appointments
Using technology to overcome Covid- related omnichannel challenges and create new opportunities
Maximising efficiencies so the best colleagues can reach as many customers as possible

Speakers

2022 Conference Programme