.png)
Case Study : Improving Omnichannel Sales & Customer Journey Through Live Video Technology Enabling Online Customers To Engage With Store Staff
26 Apr 2022
Theatre A
- Driving customer experience through maximising customer support for the online shopper
- Re-evaluating the consensus that customers want to be left alone when shopping online
- Blending the best of online and in store service to drive conversation rates through one-to-one appointments
- Using technology to overcome Covid- related omnichannel challenges and create new opportunities
- Maximising efficiencies so the best colleagues can reach as many customers as possible
