Fireside Chat Interview : Establishing Best Practices Of Minimising The Impact Of Returns To The Retailer
27 Apr 2022
Theatre A

The interviewer will ask the interviewee some of the following questions :
- What new trends have we seen in customer returns over the last two years?
- How can retailers encourage trustworthy reasons for returned goods and prevent returns abuse?
- What does excellence look like in a retailer’s returns policy?
- How should a retailer go about communicating their returns strategy to the customer in 2022?
- How can retailers best use technology to minimise the impact of returns on the business?
- How can retailers best collaborate with delivery partners to minimise the cost of returns
- How can retailers best integrate sustainability into their returns strategies?
- How should returns be managed from an omnichannel perspective?