Keynote Panel Discussion : Using Digital Technologies To Re-Energise The In-Store Customer Experience

26 Apr 2022
Theatre A

The moderator will ask some of the following questions as well as asking the audience to offer some questions of their own :

  1. Which new in-store technologies offer the highest levels customer engagement in 2022?
  2. How can retailers best ensure the store experience is more immersive and experiential?
  3. How can retailers best use technology to build theatre at the point of sale?
  4. What are the best ways to remove friction throughout the bricks and mortar shopping experience?
  5. What are the most powerful content strategies to use within digital screens and why?
  6. How can retailers effectively identify customers in-store to improve personalisation?
  7. Which in-store technologies best allow retailers to present themselves in a consistent manner across all touchpoints?
  8. Which other sectors should retail take example from when creating inspiring store customer environments?
Camilla Tress, Connected Commerce Lead - Oliver Bonas
David Kohn, Former Customer and eCommerce Director - Heal's
Warren Richmond, CEO & Founder - Situ Live
Matthew Price, Retail Director - Sky