Nathan Simmons, Head of Omni-channel at Barbeques Galore explains: “There were three core areas that we needed help with:

1. Having near real-time visibility of inventory in our stores and other locations

2. A full view of customer online and in-store orders

3. Improvement to the fulfillment of our orders. We needed to be much more efficient in the way we were getting our orders out to customers. This was important for both our order fulfillment to be profitable and for our customers to receive the service they expect.”