Crew Clothing and Helly Hansen place their trust in PMC’s Managed Service
Crew Clothing Company have selected PMC as their IT Support Managed Service Partner to deliver a Level 1 to Level 3 Service Desk, and Hardware Maintenance Service. The service will cover the IT support for Crew Clothing’s 82 UK-based stores that are enjoying continued staycation success, which has resulted in Crew opening nine new stores in late 2020.
Richard Surman, Crew Clothing Head of IT, explained, “we selected PMC as our IT Managed Services Partner because of the confidence and trust we have in their delivery capability, responsiveness and quality of service. Having previously worked with PMC at other retailers, I am confident they will deliver an exceptional level of service to our retail store estate”. The service transition to PMC will commence during October 2020, and the full service will be up and running prior to peak trading for Christmas.
PMC will also be operating as the first point of contact for Helly Hansen and Musto stores now deploying the Front Systems cloud based mPOS system. As part of this PMC Managed Helpdesk Service, Helly Hansen and Musto stores will be able to call the PMC 24/7 helpdesk via dedicated in-country telephone numbers. PMC will provide a single point of contact and ownership for all IT queries or issues raised by store staff, ensuring swift diagnosis and rapid problem resolution.
Marius Lindholt, CEO at Front Systems comments, “The service provided by PMC enables us to offer our customers the same quality of service that we offer locally in Norway but on a global scale and available 24/7, 365. PMC really understands not only our applications but also how Helly Hansen operates, and this gives us confidence we are all in safe hands”
PMC is a technology service provider to retailers and consumer-facing businesses. Our business was founded with a vision to deliver better technology outcomes for Retail and B2C customers. With a passion for delivering outstanding value, we offer flexible services and solutions which enable our customers to keep pace in an ever-changing technology landscape.
About Front Systems
Front Systems’ mobile point of sale gives retailers a competitive advantage by unifying online and instore sales, enabling the convenience and experience that today’s shoppers demand. With Front Systems, all sales channels are brought together in real time. This means that both the customer and the store employee can see at all times which products and variants are available.
Fiscally compliant in Europe, North America and the Middle-East, the POS adapts to local language, currency and payment methods. With over 7,600 store employees using Front Systems every day, Front Systems handle 7 million customer sales transactions this year and typically 80,000 transactions on Black Friday alone.