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02 Apr 2024

Forrester Names Fluent Commerce a ‘Strong Performer’ In Order Management

Fluent Commerce Stand: 6E40
Forrester Names Fluent Commerce a ‘Strong Performer’ In Order Management

Fluent Order Management is used by leading global brands, including JD Sports, L’Oréal, Prada, Aldo Group, LVMH and Dulux to manage inventory data and omnichannel order fulfilment across all locations, on an international scale.

The Order Management Systems (OMS) category has changed rapidly over the past few years, and is now impacting significantly on both customer experience and operational efficiencies.

Forrester evaluated the 8 top Order Management System vendors against 34 criteria across 3 categories and stated that “Fluent is strong in usability and configuration, workflows and notifications, and international orders and globalisation, with a broader global presence than most other solutions in this evaluation.”

This is the first time Fluent Commerce has been included in the Forrester Wave report, receiving among the second highest scores in the inventory segmentation and allocation, order orchestration and fulfillment automation criteria. The company also received the highest score in the Wave in the strategy category.

Fluent Order Management received the highest scores possible in seven criteria, including: Usability and configuration, workflows and notifications, product vision, delivery model, performance, and international orders and globalisation.

Over the past six years, Fluent Commerce has achieved a compound annual growth rate of over 80 percent and employs over 200 employees and contractors in Australia, Europe and the United States. A large ecosystem of fully trained delivery partners are on hand in each region to deliver customer projects.

“We’re extremely proud that Fluent Commerce has been included in Forrester’s Wave report for Order Management Systems. For us, it’s a credit to the whole team who have worked so hard to make Fluent Order Management ‘best in class’, enabling our customers to respond to changing market conditions flexibly, at speed and scale into new markets. We’re very excited about what the future holds” says Jamie Cairns, Chief Strategy Officer, Fluent Commerce.

Fluent Order Management is cloud native, composable and headless in its architecture, meaning that it is extremely flexible for retailers to use.

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