PMC recognised in ISG Provider Lens CX Transformation Report
Leading Technology Services Provider, PMC, has been recognised in the latest ISG Provider Lens™ Quadrant Report as a Market Contender in Retail CX Transformation Services.
ISG Provider Lens™ research is produced by Information Services Group (ISG), a leading global technology research and advisory firm. The new ISG CX Transformation Provider Lens™ report provides in-depth research comparing service provider strengths, challenges and differentiators.
The report highlights PMC’s primary strengths in this space including the ability to ‘help clients develop a unified commerce architecture and strategy to deliver a seamless and engaging customer experience’. Alongside this, specific mention is made of the technology service provider’s ‘strong domain knowledge’ and PMC’s ‘…understanding of the B2C segment that allows it to discern the complexities of the retail processes.’
The Analyst Review of PMC capabilities concludes with, ‘PMC implements the best commerce, mobile and ERP technologies with its Retail First philosophy’
Speaking about the very positive review of PMC by ISG, PMC CEO Rich Lowe comments, “We are really pleased that ISG have recognised PMC’s Retail First philosophy and our continued investment in the skills, capabilities and technology partnerships that are most relevant to our customers. Recognition as a true market contender amongst such extensive global services providers demonstrates our commitment to growth through delivering differentiated Retail CX transformation.”
ISG Senior Lead Analyst – Retail and Consumer Goods, writes in the Report, ‘The quadrant assesses providers that offer managed services through AI Ops-driven operations, driving IT landscape transformation and encouraging innovation through cost savings’. He adds, ‘Retailers prefer partners that offer an integrated service for better efficiencies and cost benefits.’