SmartCIC, a global managed service provider, developed and delivered a field service solution for an international discount supermarket that gives it on-the-ground engineering support within 90 minutes with hardware across six countries. The supermarket chain has the support of multiple network engineers per site, ensuring maximum uptime for its connected devices and services. SmartCIC is enabling its global Tier 1 carrier partner to meet strict service level agreements (SLAs) across Hungary, Slovakia, Slovenia, Denmark, Luxembourg, and France.    

Three or more engineers are assigned to every site with local language skills and networking experience. The solution provides the discount supermarket chain with new levels of reliability and redundancy in its engineering and support teams. SmartCIC enabled its global Tier 1 carrier partner to expand its reach and contract with the discount supermarket chain while offering new levels of quality of service and experience.

“The traditional vendor-led model could not meet the strict SLA requirements so we developed a new model that could. We have dedicated engineers that can be on site 24/7 within 90 minutes with hardware, ready to fix networking issues. Our team created a way of working that meets the customer’s needs and goes beyond the traditional approach,” said Toby Forman, CEO at SmartCIC. “Legacy models either limit options by only offering on-net services or can’t scale to serve an international footprint. They need network services and support that are delivered with greater intelligence and rolled out by expert teams on-the-ground and end-to-end.”  

With a network of engineers ready and waiting to attend sites, SmartCIC offers an agile and proactive alternative to vendor support. The global Tier 1 carrier efficiently expanded its reach and is able to serve growing customer requirements in markets throughout Europe and around the world.

“SmartCIC is more than a safe pair of hands. We’re delivering redundancy and resiliency of technical knowledge, networking skills and manpower. Retailers across the globe can rely on our teams and solutions to execute on-demand with minimal lead times. We’ve created an efficient and seamless model for designing, building, optimising, and growing digital infrastructure in local markets across the globe,” said Forman. “We’re enabling consistent operations at the highest level and creating unmatched customer experiences for local and international retailers.”

SmartCIC takes a holistic approach to managing, maintaining, and supporting your digital infrastructure with a flexible “as a Service” model. Its expert teams can manage equipment, LAN and WIFI connectivity, and service desks on behalf of service providers and enterprises to simplify operations, benefit from an OPEX-based model, and solve resourcing challenges.

About SmartCIC

Headquartered in France and with offices and facilities in 13 countries, SmartCIC delivers flexible and agile connectivity and field services solutions to international carriers and global enterprise in over 120 countries. Naturally a multi-lingual business the team currently speak 17 different languages in its day-day operations with customers and partners.

SmartCIC’s core values of flexibility and agility are driven by the team’s approach to solution orientated design.  SmartCIC’s strategy is to deliver fully flexible solutions that meet the needs of demanding and evolving environments.

We help customers work smarter to achieve their objectives.

www.smartcic.com