"It's really empowering for the team to get live feedback around their service where things are going well," said Bethan Pickrell, GM Retail - Bonds at Hanes Brands Australasia. Hanes Brands Australasia, is home to some of Australia's most iconic apparel and lifestyle brands.

Their brand portfolio includes Champion, Bonds, Bras N Things, and much more. Bethan Pickrell (GM Retail), Mia Reilly (National Operations Manager), and Monique Sierakowski (Head of Retail Operations) share their experience with TruRating, how they use customer feedback to empower their store teams and build meaningful connections with their shoppers