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Stand: Sponsor of Press & Speaker Lounge
  • | Customer Contact Centres
  • | Business Intelligence
  • | Task Management Systems
  • | Communication Devices
  • | Help Desk Service
  • | Automation

Our platform helps 150+ leading brands deliver better experiences, drive loyalty and retain customers from day one.

Goodays (formerly Critizr) is Europe's leading Customer Interaction Management Platform. Founded in 2012, our vision is to make commerce better for everyone - for merchants and customers. We tackle one human interaction at a time, at scale, without losing that welcomed personal touch.

The Goodays Customer Interaction Management platform makes it easier to have personalised conversations at scale. It's used in 32 countries by over 150 of Europe's biggest companies, including Carrefour, New Look, Monoprix, Domino's and Jules. Giving over 70,000 business locations, CX and insights professionals the tools they need to thrive in their roles, deliver better customer experience, increase NPS, improve customer satisfaction, drive loyalty and recapture previously unsatisfied customers.

We ensure that you can spark real connections and engage in better, deeper and more frequent interactions with everyone while keeping things simple so that you can focus on actioning the metrics that truly matter.


United Kingdom
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  • Turn feedback into conversations and actions. Understand and act on customer satisfaction, from frontline employee to C-suite.
  • Real-time customer messaging. Reinvented. Communicate with your customers where and when they want to reach you.


  • What we do. Say Hello to Goodays

    20 Mar 2023 Goodays


  • Today, Jules has a network of 563 stores and builds its success on its ability to deliver the most sustainable and remarkable customer experience.
  • Rami Baitiéh, CEO of Carrefour France shares his convictions on transformation by putting humans at the center of Carrefour’s strategy.
  • Critizr changes name to Goodays

    15 Mar 2023 Goodays
    New identity accompanied by launch of Artificial Intelligence Lab and appointment of new chairman Martin Green
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