Keynote Fireside Chat: In Conversation With Archie Norman, Chairman, Marks and Spencer plc
The interviewer will ask some of the following questions as well as asking the audience to offer some questions of their own:
- You’ve held key leadership positions at M&S, ASDA, Target, Kingfisher and Coles. What are the key lessons you’ve learned about retail leadership throughout your career?
- How have board-level job descriptions changed over the last three years within retail companies and why?
- M&S is well respected for the success of its recent transformation and turnaround. What did that look like from a leadership perspective and what can retailers learn from it?
- What can retailers do to keep their workforce truly engaged even in a highly disruptive and constantly changing environment?
- M&S were one of the pioneers of sustainability within retail but it’s still a struggle for many companies. What advice would you give to retailers on the topic of sustainability strategy?
- Which new innovations should retailers be embracing to take omnichannel customer experience and loyalty to the next level?
- You are also Chair of Signal AI. What are you most excited about and concerned about regarding the impact of AI on retail?
- How do you see retail evolving over the next three years and what should retailers be doing today to capitalise on it?