Keynote Panel Discussion: Which Customer Strategies Are Currently Driving Real Profit & Market Share For Retailers?

02 Apr 2025
Wondrous Stage
CUSTOMER, SOCIAL & MARKETING

The moderator will ask some of the following questions as well as asking the audience to offer some questions of their own: 

 
  • Which retailers are currently standing out from the crowd as having nailed their customer strategy? 

  • How can retailers drive market share more effectively when their customers are struggling with the cost of living? 

  • Which innovations are taking customer experience to the next level in 2025 by creating a sense of theatre?  

  • What does customer loyalty look like in 2025 and how can retailers ensure their loyalty strategy drives profit?  

  • How can retailers ensure their customers’ shopping experience is as frictionless as possible across all touchpoints?  

  • Where does AI fit into a retailer’s customer strategy and where is this headed?  

  • How can retailers up their game with personalisation to achieve real ROI and make customers feel special?    

  • What does great storytelling look like in 2025 and how can retailers best deliver it?

  • How should retailers approach cost-reduction within their customer strategies?   

  • How can retailers strike the right balance between technology innovation and a seamless customer experience? 

  • Which brand collaboration strategies  have truly impressed you in the last year?

Speakers
Simon Pakenham-Walsh
Simon Pakenham-Walsh, Chief Information Officer - River Island
Jo Graham
Jo Graham, Chief Digital Information Officer  - pharmacy2u
Jasper Goeman
Jasper Goeman, SVP Business Development Europe - Nuvei