Keynote Panel Discussion: Which Customer Strategies Are Currently Driving Real Profit & Market Share For Retailers?
The moderator will ask some of the following questions as well as asking the audience to offer some questions of their own:
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Which retailers are currently standing out from the crowd as having nailed their customer strategy?
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How can retailers drive market share more effectively when their customers are struggling with the cost of living?
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Which innovations are taking customer experience to the next level in 2025 by creating a sense of theatre?
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What does customer loyalty look like in 2025 and how can retailers ensure their loyalty strategy drives profit?
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How can retailers ensure their customers’ shopping experience is as frictionless as possible across all touchpoints?
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Where does AI fit into a retailer’s customer strategy and where is this headed?
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How can retailers up their game with personalisation to achieve real ROI and make customers feel special?
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What does great storytelling look like in 2025 and how can retailers best deliver it?
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How should retailers approach cost-reduction within their customer strategies?
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How can retailers strike the right balance between technology innovation and a seamless customer experience?
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Which brand collaboration strategies have truly impressed you in the last year?