Keynote Panel Discussion: Predicting How Omnichannel Retail Will Evolve By 2027

03 Apr 2025
Spectacular Headline Stage
AI, DATA & OMNICHANNEL

The moderator will ask some of the following questions as well as asking the audience to offer some questions of their own: 

  • How are retailers defining omnichannel retailing today and how will this  likely develop in the next two years?  

  • What new innovations should retailers focus on in the short term to achieve a more unified approach to the customer? 

  • What will excellence in omnichannel customer experience look like by 2027 and what can retailers do today to get there?    

  • Which retailers should we take example from that are bringing the best of online into the bricks and mortar environment?

  • How can retailers decide on the optimal balance of channels for their business and how will this evolve by 2027?

  • What will the landscape look like in 2027 regarding pureplays opening stores? 

  • What role will social commerce play within omnichannel strategy over the next two years and how can retailers capitalise on it effectively? 

  • How will click and collect evolve in the next two years and how can retailers ensure it is an engaging, valuable and frictionless experience? 

  • What changes will we see in customer behaviour by 2027 that will impact how retailers approach omnichannel strategy?

  • What will mobile commerce look like by 2027 and how should respond to this from an omnichannel perspective? 

Speakers
Rob Barnes
Rob Barnes, Chief Information Officer - ASDA
Adam Cotgreave
Adam Cotgreave, Chief Transformation Officer - Seasalt Cornwall
Paul Kerrison
Paul Kerrison, Director of Engineering, Quality & Architecture - Dunelm
Nikki Baird
Nikki Baird, Vice President of Strategy - Aptos Retail