Keynote Panel Discussion: Predicting How Omnichannel Retail Will Evolve By 2027
The moderator will ask some of the following questions as well as asking the audience to offer some questions of their own:
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How are retailers defining omnichannel retailing today and how will this likely develop in the next two years?
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What new innovations should retailers focus on in the short term to achieve a more unified approach to the customer?
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What will excellence in omnichannel customer experience look like by 2027 and what can retailers do today to get there?
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Which retailers should we take example from that are bringing the best of online into the bricks and mortar environment?
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How can retailers decide on the optimal balance of channels for their business and how will this evolve by 2027?
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What will the landscape look like in 2027 regarding pureplays opening stores?
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What role will social commerce play within omnichannel strategy over the next two years and how can retailers capitalise on it effectively?
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How will click and collect evolve in the next two years and how can retailers ensure it is an engaging, valuable and frictionless experience?
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What changes will we see in customer behaviour by 2027 that will impact how retailers approach omnichannel strategy?
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What will mobile commerce look like by 2027 and how should respond to this from an omnichannel perspective?