Retail success starts with empowered frontline managers. Learn how M&S is freeing up managers’ time to focus on driving productivity, coaching and task execution—all while ensuring operational tasks are seamlessly completed and quality controlled through WorkJam’s Digital Frontline Workplace. In this session, we’ll explore how automation, real-time task management, and digital badges are transforming frontline operations, allowing managers to lead with confidence and teams to perform at their best. Join us to see how M&S is achieving measurable results—and how you can too.

3 main takeaways:

• Giving Managers Time to Lead & Empowering the Frontline – Discover how M&S is reducing admin work for store managers, enabling them to focus on coaching teams, boosting productivity, and ensuring strong execution with confidence.
• Enhancing Store Operations & Customer Experience – Learn how digital tools like real-time task management and digital badges streamline operations, improve execution, and create a better shopping experience.
• The Evolution of Retail Through Tech & Change Management – Explore how M&S is navigating change, the key learnings so far, and how technology is reshaping retail staples like service, product quality, and the overall shopping environment.