Panel Discussion: Customer, Colleagues and Community: Building Engagement Through Purpose-Driven Technology

02 Apr 2025
Wondrous Stage
CUSTOMER, SOCIAL & MARKETING

The moderator will ask some of the following questions as well as asking the audience to offer some questions of their own:

  • How are retailers balancing cost-of-living concerns with demand for more purposeful, responsible business?
  • How can retailers build purpose into their marketing strategies, and what impact is this having on consumer sentiment, loyalty and sales?
  • Which tools – from social to payments – can retailers use to add value to the customer journey and create real engagement with their community?
  • How can micro-donations provide a solution for challenges with customer and colleague loyalty?
  • What is the scale of the opportunity for retailers using micro-donation solutions?
  • How can companies best share their social impact to produce more committed, sticky customer and colleague relationships?
Speakers
Alison Hutchinson CBE
Alison Hutchinson CBE, CEO and Senior Independent Director - DFS plc, Pennies & Foresight Group Holdings
Tom Edwards
Tom Edwards, Chief Revenue Officer - Travelodge
Simon Wells
Simon Wells, Chair of Poundland Foundation & People Director - Poundland
Jamie Kristow
Jamie Kristow, CEO - Outdoor and Cycle Concepts