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The Human Cost Of Customer Abuse – And The Tech Blueprint To Tackle It
This session, with Retail Trust’s CEO Chris Brook-Carter, will help you:
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Understand the toll customer abuse takes on shop workers’ mental health, contributing to stress, anxiety and long term wellbeing decline
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Learn how to strengthen colleague protection at scale, ensuring safer, more supported frontline teams
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Get practical solutions to tackle abuse, including data signals, escalation routes, incident classification and integrated aftercare for colleagues
