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09:30
09:37
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Sponsored by:
09:40
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The interviewer will ask the interviewee some of the following questions as well as asking the audience to ask some questions of their own Why is giving customers a ‘complete solution’ such an importa …
10:20
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Unlock scale of audience to power greater personalisation activating against a 30m+ customer database to power personalised campaigns across channels Activate against the full funnel unlocking onsite, …
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Evaluating what new benefits customers expect from a loyalty programme in 2026 Building a loyalty programme that stands out from the crowd and delivers measurable ROI Assessing how to communicate mem …
11:00
11:40
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Transforming fragmented customer data into unified, actionable profiles using AI Delivering context-aware personalisation across digital, in-store and omnichannel journeys to improve brand experience …
13:10
13:15
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The interviewer will ask the interviewee some of the following questions as well as asking the audience to ask some questions of their own Everyone's talking about AI, but what's actually working for …
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Identifying what truly matters to customers at every stage of their journey Leveraging data and AI to deliver personalised, timely and meaningful experiences Optimising product recommendations, promot …
13:55
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Assessing which tasks within the retail organisation can be automated in 2026 Building an automation strategy that truly eliminates laborious tasks Ensuring your automation strategy maximises the amou …
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14:35
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Evaluating what a data-driven retail enterprise looks like in 2026 and where it’s headed Building a data strategy that places deep insight, decision-making and monetisation at the core of your company …
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Delivering real value from retail transformation by starting with customer needs and operational realities Empowering frontline staff and implementing tech with purpose to reinvent in-store experienc …
15:15
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The moderator will ask some of the following questions as well as asking the audience to offer some questions of their own: How can retailers embrace the shift to agentic commerce and what does it me …
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The moderator will ask some of the following questions as well as asking the audience to offer some questions of their own: Which new innovations will take in-store customer experience to the next le …
10:00
10:07
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Sponsored by:
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10:10
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The interviewer will ask the interviewee some of the following questions as well as asking the audience to ask some questions of their own You founded Picnic in 2015, and it now has 20,000 employees, …Speakers
10:50
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Understanding why we invented the Dark Store model in 2017 with 30-minute home delivery Assessing how we minimized the end-to-end shrinkage rate to 1.5% Engaging the customer through home delivery of …
11:30
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Identifying the products and use cases best suited to quick commerce delivery Using stores as fulfilment hubs to enable rapid, local delivery at scale Designing fast, frictionless customer journeys fr …
12:10
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The interviewer will ask the interviewee some of the following questions as well as asking the audience to ask some questions of their own: How can the retailers make their businesses a destination em …
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13:10
13:15
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Household squeeze deepens – The Budget tightens already fragile finances intensifying the polarisation of household finances Margins under pressure – Rising costs and weaker volumes leave little room …
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Understanding tariff exposure across sourcing, manufacturing and cross-border sales Mapping end-to-end supply chains to identify direct and indirect tariff risks Diversifying suppliers and nearshoring …
13:55
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Achieving a deeper understanding of which of your costs are rising and how this is likely to progress Evaluating which innovations will truly enable you to reduce costs without impacting your brand ex …
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The interviewer will ask the interviewee some of the following questions as well as asking the audience to ask some questions of their own Perfect Ted is now considered Europe's largest supplier of ma …
14:35
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Fireside Chat: Maximising Supply Chain Agility To Meet Demand Spikes & Customers’ Speed ExpectationsThe interviewer will ask the interviewee some of the following questions as well as asking the audience to ask some questions of their own: How quickly are customers expecting their products delivered …
15:15
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The moderator will ask some of the following questions as well as asking the audience to offer some questions of their own: What does a great company culture look like in 2026 retailing and how can l …
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The moderator will ask some of the following questions as well as asking the audience to offer some questions of their own Which innovations are providing the best efficiency gains for retailers in 20 …