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09:30
09:37
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Sponsored by:
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Sponsored by:
09:40
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The interviewer will ask the interviewee some of the following questions as well as asking the audience to ask some questions of their own Tell us a bit about your job, the BRC and what it does to sup …
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Fabrice will walk through his take on the ways digital product is developing right now, witin a business of scale like Boots. His focus will be on Customer experience and how this sparks all new initi …
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The interviewer will ask the interviewee some of the following questions as well as asking the audience to ask some questions of their own Why is giving customers a ‘complete solution’ such an importa …
10:20
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Unlock scale of audience to power greater personalisation activating against a 30m+ customer database to power personalised campaigns across channels Activate against the full funnel unlocking onsite, …
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Our panel will focus their conversation on service, empowering and training store staff, and enabling the right technology for teams in store at the right time. Claudia and Beverley are retail through …
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Delivering real value from retail transformation by starting with customer needs and operational realities. Empowering frontline staff and implementing tech with purpose to reinvent in-store experienc …
11:00
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Hospitality shares a high street with what we call "Retail", but definitely shares both a customer a share of the purse. This panel will investigate the evolution of digital within food service, holid …
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The interviewer will ask the interviewee some of the following questions as well as asking the audience to ask some questions of their own: How would you describe the typical Harrods customer in 2026? …
11:40
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Retail Media is the "new" sexy in both omnichannel retail businesses where scale exists and customers are searching, transaction and returning constantly. Paul will talk through the opportunities, cha …
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Understanding how the Domino's mobile experience has become a growth engine with 10M+ customers driving 80% of orders. Discovering how the app has become over a £1B food and drink app with turbo char …
13:10
13:15
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Evaluating what a data-driven retail enterprise looks like in 2026 and where it’s headed Building a data strategy that places deep insight, decision-making and monetisation at the core of your company …
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3rd party retail is now established not only as a legitimate channel for every brand, but is evolving at an almost exponential rate. Marketplace specialists are immersed in every platform they sell th …
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The moderator will ask some of the following questions as well as asking the audience to offer some questions of their own: Are marketplaces actually making retail better for customers — or just bigge …
13:55
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The interviewer will ask the interviewee some of the following questions as well as asking the audience to ask some questions of their own Everyone's talking about AI, but what's actually working for …
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As retail becomes an increasingly focused target for Cyber attacks, Doug will walk through the practical steps a retailer can take to mitigate threats, to tool up, to respond quickly and to keep lear …
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What are retailers doing to strengthen loyalty and deepen customer relationships? In a difficult trading environment is there room for a focus on broader company purpose – and what are the benefits? W …
14:35
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The interviewer will ask the interviewee some of the following questions as well as asking the audience to ask some questions of their own You’ve been in the retail and manufacturing sector for 50 yea …
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Steve will walk through a pivotal few years at White Stuff, where the business grew significantly whilst the technology stack was also transformed. The principle of keeping change as focused as possib …
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15:15
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The moderator will ask some of the following questions as well as asking the audience to offer some questions of their own: How can retailers embrace the shift to agentic commerce and what does it me …
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We'll talk throughout the theatre agenda about the cost of customer acquisition, and the uncertainty of new channels such as OpenAI. For any retailers, 2026 has been planned around retaining customers …
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The moderator will ask some of the following questions as well as asking the audience to offer some questions of their own: Which new innovations will take in-store customer experience to the next le …
16:00
16:30
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Join us for a drink, connect with our team and discover how we’re helping businesses tackle their biggest challenges. Don’t miss the chance to raise a glass to the future of retail technology.
10:00
10:07
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Sponsored by:
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Sponsored by:
10:10
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The interviewer will ask the interviewee some of the following questions as well as asking the audience to ask some questions of their own You’ve held key board positions at M&S, ASDA, Target, Kingfis …
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A doozy of a session to kick-off Day Two. Both our speakers are experienced in complex online implementation programs for large and ambitious retailers, but Shopify is relatively new to complex Omnich …
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The interviewer will ask the interviewee some of the following questions as well as asking the audience to ask some questions of their own You founded Picnic in 2015, and it now has 20,000 employees, …Speakers
10:50
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In order to execute high quality Retail at scale in 2026, the technology teams have to focus on a blend of housekeeping and innovation. Matt will talk about the data requirements going forward at JD S …
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11:30
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This session, with Retail Trust’s CEO Chris Brook-Carter, will help you: Understand the toll customer abuse takes on shop workers’ mental health, contributing to stress, anxiety and long term wellbein …
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Frankie's second startup Pott'd is growing rapidly. He is bootstrapped through choice, but focused on experimentation, key hard metrics and building a team of high performing people around him who ca …
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12:10
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The interviewer will ask the interviewee some of the following questions as well as asking the audience to ask some questions of their own What key factors stand out for you in ensuring a successful c …
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The jargon of loyalty is heavy on digital. We often debate where "promotion" stops and loyalty starts, where "experiences" deliver a more loyal customer versus where they display truly fickle behaviou …
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When retailers talk about being “technology-first”, it can mean many things. What does that look like in reality beyond buzzwords and shiny tools? How has innovation helped reduce complexity and deliv …
13:10
13:15
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Household squeeze deepens – The Budget tightens already fragile finances intensifying the polarisation of household finances Margins under pressure – Rising costs and weaker volumes leave little room …
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Currys have built a reputation for executing "Peak" with great success. Black Friday and Cyber Monday are such a pinchpoint in the year for their core categories that years ago the teams knew they had …
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Understanding tariff exposure across sourcing, manufacturing and cross-border sales Mapping end-to-end supply chains to identify direct and indirect tariff risks Diversifying suppliers and nearshoring …
13:55
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Turning consistent store execution into a measurable driver of revenue growth, cost reduction, and customer satisfaction Demonstrating measurable commercial impact by connecting operational excellence …
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Our hobbies and passions have spent 5 years in turmoil, and the sector that services S&O has reeled from both hypergrowth and contraction in that time. We debate the return to normal for the sector an …
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The interviewer will ask the interviewee some of the following questions as well as asking the audience to ask some questions of their own Perfect Ted is now considered Europe's largest supplier of ma …
14:35
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The interviewer will ask the interviewee some of the following questions as well as asking the audience to ask some questions of their own: You’ve been a creator for over a decade now. What advice wo …
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Starting a D2C brand is the easy part it seems, and early growth also. D2C at scale is tough, with unpredictable demand, passionate customers, brand oportunities and a set of challenges that nobody co …
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Fireside Chat: Maximising Supply Chain Agility To Meet Demand Spikes & Customers’ Speed ExpectationsThe interviewer will ask the interviewee some of the following questions as well as asking the audience to ask some questions of their own: How quickly are customers expecting their products delivered …
15:15
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The moderator will ask some of the following questions as well as asking the audience to offer some questions of their own: What does a great company culture look like in 2026 retailing and how can l …
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A panel featuring brands from very different sectors and revenue models, all with a strong subscription business. They’ll chat about how they optimise subscription, membership and community alongside …
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The moderator will ask some of the following questions as well as asking the audience to offer some questions of their own Which innovations are providing the best efficiency gains for retailers in 20 …Speakers
