)
)
Fireside Chat: Driving Loyalty, Sustainability And Profitability Through Offering Customers A More Complete Solution
The interviewer will ask the interviewee some of the following questions as well as asking the audience to ask some questions of their own
-
Why is giving customers a ‘complete solution’ such an important part of Currys’ strategy?
-
In a time that is challenging for UK consumers, how big a role do financial services play in helping customers afford Currys’ technology?
-
What role does sustainability play within your business, and how do you manage the challenging dynamics of driving both sustainable practices and customer value whilst remaining profitable?
-
What drives loyalty in your category and how are Currys thinking about increasing customer loyalty in the future?
-
With hundreds of stores in the UK, how do you mobilise your colleagues to be consistent in helping customers find the right solution?
-
The mix of channels customers shop in has changed dramatically over the last 10-15 years. How have Currys had to adapt to embrace these changes?
-
What role do your stores play today, and will this change in the future?
-
How might AI impact the way Currys thinks about its relationship with customers in the years ahead?
-
Looking ahead, what most excites you for Currys’ future?
