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Keynote Fireside Chat: In Conversation With Anthony Houghton, Group CEO, Holland & Barrett
The interviewer will ask the interviewee some of the following questions as well as asking the audience to ask some questions of their own
- You have a 30-year track record in leadership roles in a variety of well-known retailers. What are the key lessons you’ve learned about both leadership and successful retailing?
- Holland & Barrett has transitioned from a high-street retailer to being viewed as a unique long-term wellness partner improving the quality of life and long-term health of its customers. How have you approached achieving this?
- What does excellence in customer experience and customer centricity look like at Holland & Barrett and how do you go about achieving it?
- Holland & Barrett is now 156 years old. What strategy has it taken to integrate technology innovation effectively and how do you see this evolving from an investment perspective?
- What does colleague training and investment look like at Holland & Barrett and what results have you seen from this?
- What role has technology played at Holland & Barrett to truly improve customer relationships and customer experience?
- How do you see retail evolving by 2030 and what are you doing today to prepare?
