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Fireside Chat: Innovation With Purpose: How Helzberg Diamonds Uses Technology To Improve Customer Relationships, Store Efficiency And Performance
- When retailers talk about being “technology-first”, it can mean many things. What does that look like in reality beyond buzzwords and shiny tools?
- How has innovation helped reduce complexity and delivered measurable improvements in store efficiency, customer relationships and operations?
- How do you introduce new technology in a way that supports store teams and creates more time with customers, rather than overwhelming people?
- What does designing retail systems around people, associates and customers, look like in practice, especially when scaling across a large store estate?
- How do connected data and integrated systems enable better decision-making at every level of the business, from store teams to leadership?
- For retail leaders exploring a new tool or innovative way of working, what’s one practical tip you’d share on how to evaluate it and decide whether it’s truly worth investing in?
