Keynote Panel Discussion: How Will Customer Experience Evolve By 2030?

22 Apr 2026
Spark Stage
Loyalty, Customer Experience & Personalisation
2026
Host
Martin Newman
Martin Newman, Consumer Champion & Founder - Customer First Group
Speakers
Christiana Hawes
Christiana Hawes, Senior Director Retail Experiences Technology, Worldwide Studio Tours & Retail - Warner Bros
Karen Harris
Karen Harris, Customer Director - The Perfume Shop
Asif Aziz OBE
Asif Aziz OBE, Retail Director - EE
Mary Wallace
Mary Wallace, Retail & Consumer Behaviour Consultant - IBM