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Keynote Panel Discussion: How Will Customer Experience Evolve By 2030?
The moderator will ask some of the following questions as well as asking the audience to offer some questions of their own:
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Which new innovations will take in-store customer experience to the next level by 2030?
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How is the experience of loyalty likely to develop over the next four years to keep customers returning?
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What will a personalised shopping experience look like by 2030 and what steps should retailers use today to prepare?
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How should retailers approach storytelling and entertainment to enhance the customer experience going forward?
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Which key opportunities and threats will AI present for customer experience by 2030?
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What experiences will the next generation of customers expect going forward and how can retailers best deliver them?
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What new things can retailers do to ensure their customers have a delightful experience and are recognised across every touchpoint?
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What new data strategies should retailers undertake to take customer experience to the next level by 2030?
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What can retailers do over the next four years to remove as much friction as possible from the customer experience?
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What role will automation play in customer experience by 2030?
