Fireside Chat: How Does The UK’s Largest Retailer Approach Innovation?

23 Apr 2026
Spark Stage
Sustainability, Supply Chain & Innovation
  • Can you tell us about the Tesco Labs team, what is the structure and what is your role?
  • As the UK’s biggest retailer what does innovation actually mean to the business?
  • Tesco Labs has been going for over 15 years now, so how has it evolved over that time given the pace of change within retail?
  • How can retailers create the right portfolio balance to ensure innovation drives real benefits for the business?
  • What is the culture of innovation like at Tesco?
  • How do you keep a team motivated when many of the things you're building might never make it to production?
  • How should retailers approach experimentation from an innovation perspective? 
  • What advice would you give to smaller retailers who want to improve customer and colleague experience through new innovations both in-store and online?
  • Which retail innovation are you really excited about currently and why?
Speakers
Ross Arnone
Ross Arnone, Head of Product - Tesco Labs Innovation