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Presentation: Improving Customer Experience Through People-Powered, Customer-Led, Tech-Enabled Store Transformations
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Delivering real value from retail transformation by starting with customer needs and operational realities.
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Empowering frontline staff and implementing tech with purpose to reinvent in-store experience and build meaningful competitive advantage.
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Understanding how a customer-first mindset can shape merchandising, layout, colleague tools and technology decisions.
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Identifying pain points and empowering frontline colleagues to deliver tangible operational and customer experience improvements.
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Working collaboratively to support business change effectively and create better outcomes.
