Day 2 Track  - 27th April 2022  |  Location: Headline Theatre

Customer Obsession & Marketing

This customer-centric track will help you drive store engagement by putting customer experience at the core of your store strategy, drive loyalty in a fickle market, establish a strong brand identity and achieve real ROI from your digital marketing. 

You’ll also learn how to increase profits through making personalisation more omnichannel, evaluate and meet increasing customer expectations, use AI to understand customer behaviour and deliver excellent online customer experiences over the next three years.





Opening Keynote :

Marketing Sustainability For Financial Advantage 

Fireside Chat Interview :

Using Technology And Data To Improve The Digital Customer Experience And Journey Through Personalised Communications At Every Touchpoint

Case Study :


Establishing A Clear And Strong Brand Identity To Survive And Thrive In A Disruptive Environment

Case Study :

Achieving Real ROI From Your Digital Marketing Initiatives

Afternoon Keynote :


Driving Engagement And Sales Through Placing Customer Experience At The Very Core Of The Stores Strategy

Case Study :


Assessing How to Drive Customer Loyalty In An Increasingly Fickle Retail Marketplace

Case Study :


Using AI To Better Understand Customer Behaviour And Achieve Actionable Insight

Keynote Panel Discussion :

What Will Excellent Online Customer Experience Look Like By 2025 And What Should The Sector Be Doing Now To Prepare? 


Join us at Retail Technology Show to get ideas, innovation and the latest retail technology solutions.

Register your interest