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 Day 1 Track  - 26th April 2023  |  Location: Theatre A

Customer Obsession & Marketing

This essential track looks at driving competitive advantage through truly delightful in-store experiences, maximising loyalty of cautious customers, increasing sales and awareness through social media and standing out through a clear brand identity and purpose  

You’ll also learn how to boost engagement though omnichannel personalisation, respond to the Covid-driven expectation for speed and convenience, re-evaluate your pricing to reflect low consumer-confidence and unlock the value of your data to drive true insight and loyalty. 


Sponsored  by: MAZE UK,  Sponsorship Theatre A



Opening Keynote:


Assessing How Retailers Should Respond To Customers’ Increased Expectations For Speed And Convenience

Fireside Chat Interview :

How Can Retailers Maximize Customer Retention When Customers Are Being More Cautious In Their Spending Habits?

Keynote Panel Discussion :

Unlocking The Value Of Your Data To Drive Real Insight And Customer Loyalty 



Sales, Speedy Service And Six-Month ROI – Furniture Village’s ‘Outrageously Good’ Omnichannel Customer Experience 

Afternoon Keynote Fireside Chat:

Boosting Customer Engagement Through Taking A More Omnichannel Approach To Personalisation

Fireside Chat:


Are You Looking For Love ? Improving Consumer Experience Using Mobile Apps- The Gen Z Perspective!



Driving Competitive Advantage Through In-Store Customer Experience 



Essential Content And Social Hacks To Truly Engage Your Community


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