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Christian Louboutin & Cegid: strengthening retail performance to deliver a premium customer experience
Moving to SaaS to enhance stability and agility
In 2024, Christian Louboutin launched a migration project in China, a strategic market for the brand, transitioning to a SaaS infrastructure with Cegid. Completed over seven to eight months, the rollout covered nearly 40 boutiques and was executed smoothly.
The benefits quickly became evident, particularly in terms of system availability.
“The main concern was platform availability. And in that regard, everything has been very stable, we’ve experienced very few interruptions since the beginning.” Jean-Pierre Mahé, Retail Team Lead, Christian Louboutin
Beyond improved stability, the transition also reshaped the role of local IT teams, allowing them to focus more on supporting business operations rather than managing infrastructure. This transition forms part of a broader transformation of the company’s information system, supported by a joint pre-study with Cegid to anticipate integration challenges linked to SaaS adoption.
Inventory management designed for a demanding operational pace
At the same time, the brand strengthened in-store operations with Cegid Retail Inventory Tracking, a mobile solution dedicated to inventory management.
At Christian Louboutin, teams carry out both rolling inventories and full weekly inventories, creating a particularly demanding operational rhythm. In this context, having a connected tool with real-time access has become essential to ensure data accuracy while optimizing the time spent on inventory tasks.
“We operate with a very demanding inventory rhythm. Having Inventory Tracking connected allows us to save a considerable amount of time and free up time for other tasks.” Jean-Pierre Mahé, Retail Team Lead, Christian Louboutin
The benefits of Cegid Retail Inventory Tracking for Christian Louboutin
Thanks to the mobile application, store teams now benefit from a tool fully integrated into their daily operations:
- Real-time access to pending receipts and transfers
- Inventory execution directly from a mobile device
- Immediate visibility into stock movements and daily tasks
- Elimination of manual synchronization steps
- Reduced risk of errors through real-time data updates
- Greater autonomy for in-store teams
- While the previous solution required additional data processing after scanning, employees now benefit from instant visibility into their activities.
- “Store teams have their PDA in their pocket: they can see receipts, transfers, and inventories. It’s like having a small onboard computer that provides a complete overview of daily tasks.” Jean-Pierre Mahé, Retail Team Lead, Christian Louboutin.
A transformation shaping the future
For Christian Louboutin, adopting SaaS represents a key milestone in modernizing retail operations worldwide and lays the foundation for future evolutions of its information system.
“Despite the initial concerns you may have at the beginning, we now see that the SaaS solution works very well and that the support is extremely responsive. It’s a reliable solution.” Jean-Pierre Mahé, Retail Team Lead, Christian Louboutin