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22 Jul 2022

Pets at Home expands same-day delivery service with Stuart and OneStock

OneStock Stand: 6A30

Stuart is handling the delivery side of things, typically within two hours.

The service enables Pets at Home customers to place their orders directly through the website, as they would usually do.

Once the product is selected, OneStock’s order management system displays Stuart’s same-day service as one of Pets at Home’s delivery options, if the postcode is within the coverage of the store.

In addition to the expansion of stores, large package delivery will now also be offered from most stores in the scheme. This has become a clear area of demand, as pet food is often bought in bulk sizes. 

Sam Farhall, Head of Digital Operations, comments: “Offering choice and convenience is key for our customers and we are always looking at new ways to innovate and improve.”

“Our subscription services are already hugely popular, but we recognise that sometimes the need is a little more urgent and we’re delighted that through our partnership with OneStock and Stuart, we are able to provide pet owners with even more choice thanks to the two-hour delivery option.”

“The trial has already been very well received by customers and we are pleased to now expand coverage of the service into Scotland and to more cities in England over the coming months.”

OneStock’s CEO, Romulus Grigoras, adds: “It’s fantastic to be working with a brand like Pets at Home, that is committed to evolving and expanding its services to meet the needs of its customers.”

“By introducing Ship from Store, Pets at Home are not only speeding up delivery, thanks to Stuart, but also significantly reducing logistics costs by shipping straight from store.”

“Alongside Stuart we’re delighted to be supporting Pets at Home with creating tailored processes to optimise its operations for improved customer experience and operational efficiency.”

Brendan Hamill, UK General Manager at Stuart, says: “We’re thrilled to be partnering with a household name like Pets at Home, who put their customers at the heart of everything they do.”

“We’re excited to support bringing this to life in the form of same-day, on-demand delivery, and by working closely with both Pets at Home and OneStock we are able to deliver a truly first class experience for customers across the UK.”

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