Exhibitor News

Every retailer knows that the sale does not end at checkout. What happens after a customer buys, how well their product performs, how quickly a problem is resolved, whether they come back, shapes the relationship far more than the transaction itself.

Product protection is one of the most direct ways to influence that outcome. Offered at the point of sale, it gives customers confidence to buy, reduces hesitation at checkout, and creates a direct reason to return when a claim is resolved with store credit. Research shows 60% of customers say protection makes them more likely to complete a purchase, and customers pay up to 21% more when protection is available.

For retailers, the commercial case is straightforward. No capital outlay. A new revenue stream from day one. Fewer post-sale support queries. Higher trust and stronger customer relationships across the full product lifecycle.

Loxa works with retailers across furniture, eyewear, power tools, jewellery, catering equipment, electronics, and more. These are categories where customers make considered purchases and where the quality of the post-sale experience genuinely matters. We integrate directly into the checkout journey, go live in as little as 48 hours, and handle everything from policy management to claims end to end.

At Stand SU13 at RTS 2026, we will be showing retailers how product protection works in practice, what it delivers for their business, and how straightforward it is to get started. Come and find us on 22 or 23 April at ExCeL London.