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09 Apr 2026
Pets at Home gets tails wagging with 1-hour Click & Collect service
Pets at Home gets tails wagging with 1-Hour Click & Collect!
When the UK’s leading pet care retailer wanted faster, more flexible fulfilment, it chose a unified commerce approach – and delivered real results in record time.
Thanks to implementing the OneStock Order Management System (OMS), Pets at Home achieved:
- Same-day 1-Hour Click & Collect rolled out nationwide in <6 months – from 40 test stores to 100% of the network in just 1 week
- Orders ready to collect in ~30 minutes on average
- 20% of all online sales now flow through fast Click & Collect
And that was only phase one.
Testament to the success of 1-Hour Click & Collect, Pets at Home has since expanded its omnichannel roadmap with:
- Ship from Store, extending store fulfilment beyond pickup
- Same-day home delivery, increasingly powered by the store network for the last mile
- Ongoing innovation like Easy Repeat, where OMS orchestration rules can support different delivery promises, customer entitlements, and SLAs to drive retention
Unified stock visibility and a user-friendly store app didn’t just speed up adoption - it helped connect the digital experience (recommendation → basket → order) to reliable execution in stores.
Fast, flexible fulfilment when it matters most - and a roadmap built to keep evolving.
Read the story: https://www.onestock-retail.com/customer-story/pets-at-home-click-collect/