Exhibitor News

This collaboration will allow integration of Vyn®’s Video Intelligence Platform into Currys’ service delivery operations, enabling a seamless customer experience for millions of Currys’ customers.

Based out of one of Europe’s largest tech repair centres, Currys engineers can now spot issues in advance, as each Vyn® SmartVideoNote improves first-time fix rates, streamlines workflows and reduces carbon footprint generated by unnecessary callout visits.

At their convenience, Currys’ customers can now use video to easily show and describe any issues with their tech products. After initially speaking with the Contact Centre, customers will receive a text linking to a Currys Vyn® report where they are prompted to record the issue and take a photo of the product serial number. As customers submit their report, Vyn® Agentic AI tool will automatically summarise the key issues and share them with Currys’ specialist repair technicians.

This is a win-win solution for both Currys and its customers. It not only saves time, but also digitises the product serial number from the photo to ensure the correct parts are identified ahead of any required repairs.

The rollout is the first-of-its-kind and further supports Currys’ mission to give technology a longer life. The partnership shows the retailer’s AI strategy in action, implementing practical and impactful uses of AI that help customers, colleagues and the planet. This announcement follows Currys’ launch of a new colleague-led innovation platform, called the Pitch, also powered by AI.

It will initially focus on efficient white goods and TV repair services, and falls under Currys’ warranty and optional care package, extending coverage beyond the initial warranty period.