)
)
User Adoption and End User Training
)
Our team has many years’ experience of providing employees with the desire, knowledge, and ability to deliver the new technology changes.
Our focus is on making sure that your organisation’s new technology, software, or product implementation systems and processes are fully understood by your employees through effective communication, training, and support so they can use the new systems as it is intended to be used.
We will provide you with bespoke solutions to your user adoption needs and will guide and support you throughout your IT transition.
How do we achieve this?
- Establishing clear communication channels throughout – so employees can ask questions, provide feedback, and report any issues etc.
- Monitoring user engagement – this can be done through performance metrics and analytics to identify any problem areas.
- Tailoring a strategy to ensure effective onboarding of your employees – ensuring your employees are completely on board with new processes helps them understand what they need in order to be productive, and this includes comprehensive training sessions.
- Providing bespoke training solutions – which can include comprehensive, easy-to-understand training materials such as guides, videos, and digital adoption tools.
- Conducting train the trainer sessions – to ensure trainers are well versed with both the IT system and training methodologies.
- Conducting end–user training sessions close to the going live date – to ensure that employees are up to speed and ready.
- Evaluating the success of the training – by gathering feedback, assessing user performance, reviewing KPIs etc... and documenting best practices for the future.
- Providing post training support – in the form of a help desk or offering refresher sessions etc.
Our user training leads to higher employee engagement, with employees having the confidence to embrace the new way of working instead of struggling to understand the changes.
By focusing on the areas mentioned above, you will ensure successful user adoption and long-term engagement. This in turn will lead to increased job satisfaction and enhanced productivity. It will reduce the reliance on IT support, and will lead to better customer service and fewer disruptions to operations, which will increase overall customer satisfaction.