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IP Integration
- | Artificial Intelligence/Machine Learning
- | Chatbots
- | Customer Contact Centres
- | Multi-Channel Solutions
- | Workforce Management
- | Business Continuity Solutions
- | Cloud Solutions
- | Connectivity
- | Hosting Services & Solutions
- | IT Infrastructure Management & Security
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IPI revolutionises customer service for retailers, enabling them to engage with customers – across phone, email, chat, social media, and SMS – boosting loyalty, satisfaction and the bottom line.
IPI’s unified Contact Centre, Cloud and Connectivity solutions provide unparalleled scalability and flexibility to retailers, allowing them to offer highly personalised service, respond to seasonal demands and market trends, and seamlessly integrate new features and channels without significant infrastructure investments. These features include the very latest in AI, automation, workforce engagement, speech and text analytics, security and compliance, as well as data analytics and reporting, which together keep retailers ahead of the curve and drive exceptional customer experiences.
The company’s team of experts add value at every part of the digital transformation journey, by providing bespoke consultancy services, training and enablement programmes, DevOps and integration, as well as a range of proprietary solutions and managed services.
Founded in 2021, with its headquarters in Reading and offices in London, Manchester and the Philippines, IPI’s clients include Boden, The Co-op Group as well as many other well-known high street and online brands.
For more information, visit: https://ipintegration.com/your-industry/retail-contact-centre/
Address
Integration HouseTurnhams Green Business Park
Pincents Lane
Reading
Berkshire
RG31 4UH
United Kingdom
Contact Exhibitor
Videos
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Pauseable by IPI makes it easy for Retailers to automatically stop and start call and screen recording during the taking of a payment or collection of sensitive data on your Contact Centre platform wi ... -
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Discover what sets us apart and delve into the areas that define IPI. From innovative solutions to our core values, this video breaks down what IPI is all about. -
Co-op was caught in the jaws of a demand-resource squeeze and needed a solution that would enable it to effectively mobilise its contact centre team to work from home. -
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How IPI can help bring your customer service game to new heights through personalisation, self service, cloud solutions, scalability, intelligent routing, real time analytics, security and compliance.
News
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05 April, 2024 – London – IPI, the Contact Centre specialist and solutions provider, has announced it will be exhibiting at Retail Technology Show, the flagship event for retail, in 2024.